Privacy Policy

Basics e-currency exchange service (hereinafter referred to as “”, “the Service”) respects Internet privacy and makes it a priority to protect personal information of its customers. This privacy policy has been drafted to explain to customers how their personal information will be collected, stored and used by the Service. This privacy policy applies to our website: (hereinafter referred to as “the Website”) and to all information that is transmitted through the Website. We encourage you to carefully read this privacy policy before you start using the Website. Any use of the Website indicates your consent to this privacy policy.

Personal information

We collect personal information when you visit the Website, contact our customer support, place an order, send a verification request, fill out the feedback form, as well as any other forms. When you perform the above actions we may request the following information:

  • first name;
  • last name;
  • email address;
  • e-currency account number;
  • contact phone number;
  • additional contacts (e.g. messengers);
  • social media profiles;
  • country of residence;
  • city of residence;
  • date of birth;
  • identity confirmation;
  • address confirmation;
  • other details which can help us.

All collected information is used in the following ways:

  • to provide customer support and answers to enquiries;
  • to provide e-currency exchange services to customers;
  • to process customer transactions quickly;
  • to comply with our AML policy;
  • to assess financial risks;
  • to analyse statistics;
  • and for other purposes which can help us to improve services.

We apply a wide range of protective measures in order to prevent the leakage of customer’s personal information or unauthorized disclosure. All details of customer accounts are stored on secure servers and remain confidential behind strong passwords and firewalls. Only limited personnel of certain departments have access to this data. Also we use the latest anti-virus software to protect from spyware and malware and do regular system scans.

The entire data exchange process with the Service is carried out through secure HTTPS protocol with 256-bit data encryption that makes it almost impossible for malefactors to intercept data. Furthermore, all documents you have sent us during the verification process are stored in a secure offline storage.

If recognizes any personal data breach, we will inform you via computer mediated communications as soon as possible so that you can take suitable measures. may also place a notification on the Website if a data breach happens.


A Web cookie (or simply “cookie”) is a small data file which is created by websites and stored in the memory of the customer’s computer. Cookies are used by websites to track customers’ activity, to analyse visitors’ behaviour, to record session information and for other traffic analysis. Cookies cannot be used for identification purposes. uses cookies with intention to learn customers’ preferences on the assumption of their activity. Such kind of analysis makes it easy to customize our services and better serve our customers.

Usually browsers are set to accept cookies by default, but you can change your browser settings to reject cookies, but in this case some parts of the Website may not work.

Disclosure of personal information

Under no circumstances will provide documents and personal information about its customers (both existing and former) to anyone, except in cases when:

  • it is required by a court order;
  • there is a need to protect our rights or property;
  • it is your will to disclose information.

In additional, may open access to certain information (such as payment details) to third parties that are engaged in processing of orders on the Website under the contract. may provide non-personally identifiable information to third parties for promotional and marketing purposes.

Third parties may use third party solutions and add related third party links on the Website. These third party sites usually have their own privacy policies which may differ in some aspects or entirely from this privacy policy. does not regulate these third party websites and takes no responsibility for any consequences caused by visiting these websites or by using products/services they offer. We recommend that you carefully read privacy policies and rules of each website you intend to go to. Nevertheless, aspires to defend the usability and reliability of the Website and endorses any comments regarding these third party websites and services.

In particular, may use instruments and services provided by Google Inc., such as Google Analytics, Google AdWords and others for promotional and marketing purposes, as well as for traffic analysis. For more details you can review Google’s privacy policy by clicking on the link:


Customers can visit the Website using tools and programs for anonymous web browsing but will not be able to place orders or make operations with e-currencies without providing mandatory order information. reserves the right to modify or revise this privacy policy at any time without prior notice. The most current version of this privacy policy can be reviewed at any time at This link is always available for viewing in the footer area of the Website. The use of the Website after this privacy policy has been changed will indicate your unconditional acceptance of the changes.


If you have any questions regarding this privacy policy please contact us at any time by using the most convenient communication method from those listed on our Contact us page.