We collect personal information when you visit the Website, contact our customer support, place an order, send a verification request, fill out the feedback form, as well as any other forms. When you perform the above actions we may request the following information:
- first name;
- last name;
- email address;
- e-currency account number;
- contact phone number;
- additional contacts (e.g. messengers);
- social media profiles;
- country of residence;
- city of residence;
- date of birth;
- identity confirmation;
- address confirmation;
- other details which can help us.
All collected information is used in the following ways:
- to provide customer support and answers to enquiries;
- to provide e-currency exchange services to customers;
- to process customer transactions quickly;
- to comply with our AML policy;
- to assess financial risks;
- to analyse statistics;
- and for other purposes which can help us to improve services.
We apply a wide range of protective measures in order to prevent the leakage of customer’s personal information or unauthorized disclosure. All details of customer accounts are stored on secure servers and remain confidential behind strong passwords and firewalls. Only limited personnel of certain departments have access to this data. Also we use the latest anti-virus software to protect from spyware and malware and do regular system scans.
The entire data exchange process with the Service is carried out through secure HTTPS protocol with 256-bit data encryption that makes it almost impossible for malefactors to intercept data. Furthermore, all documents you have sent us during the verification process are stored in a secure offline storage.
If Cash2PM.com recognizes any personal data breach, we will inform you via computer mediated communications as soon as possible so that you can take suitable measures. Cash2PM.com may also place a notification on the Website if a data breach happens.
Usually browsers are set to accept cookies by default, but you can change your browser settings to reject cookies, but in this case some parts of the Website may not work.
Disclosure of personal information
Under no circumstances will Cash2PM.com provide documents and personal information about its customers (both existing and former) to anyone, except in cases when:
- it is required by a court order;
- there is a need to protect our rights or property;
- it is your will to disclose information.
In additional, Cash2PM.com may open access to certain information (such as payment details) to third parties that are engaged in processing of orders on the Website under the contract.
Cash2PM.com may provide non-personally identifiable information to third parties for promotional and marketing purposes.
Customers can visit the Website using tools and programs for anonymous web browsing but will not be able to place orders or make operations with e-currencies without providing mandatory order information.